s13 Casino & Sportsbook Data Care

This page describes what we collect when you use s13 and how we keep that data protected. Our commitment to privacy underpins every transaction—from your first login on a mobile device to your withdrawal via DANA or bank transfer. We process personal information only as necessary to operate our platform, verify your identity, process payments, and comply with law.

We at s13 do not sell your data to advertisers or third-party marketers. We share information only with payment processors, identity-verification providers, and regulatory authorities where required. Your data is encrypted in transit and at rest on our servers, which may be located outside your jurisdiction. This policy applies to all users accessing s13 from supported regions where our services are legally available.

If you have questions about how we handle your information, contact our support team. We respond in English and aim to address privacy inquiries within standard business windows.

What We Collect and Why

Account Registration and Identity Data

When you open an account on s13, we collect your full name, date of birth, email address, and phone number. We also capture your residential address and country of residence to verify that you are in a jurisdiction where our services are permitted. This information is mandatory; without it, we cannot create your account or process deposits and withdrawals.

We require identity verification before your first withdrawal on s13. This means you must provide a government-issued ID (KTP, passport, or driver's license) and a selfie. We use this data to comply with anti-money-laundering and know-your-customer regulations. We do not share these documents with marketing partners or advertisers. We retain them only for the duration required by law, typically a defined retention window after your account closes.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on s13. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction status. We store this data to reconcile payments, prevent fraud, and comply with financial regulations. We also record your account balance, bonus history, and betting activity.

Our s13 platform does not store your e-wallet password or bank credentials. When you link mobile banking or local payment to your account, you authenticate directly with the e-wallet provider. We receive only a confirmation token, not your login details. For bank virtual accounts, we generate a unique code for each transaction; we do not retain your full bank account number.

Usage and Device Data

We collect information about how you use s13—which games you play, how long you stay logged in, which features you access, and which pages you visit. We also capture your device type, operating system, browser version, internet connection type, and approximate geographic location based on IP address. This helps us optimize the platform, detect abuse, and provide technical support.

On s13, we use cookies and similar tracking technologies to remember your login session, store your language preference, and measure site performance. These cookies expire after a defined period. We do not use persistent cookies to track you across other websites.

Your privacy on s13 rests on encryption, access controls, and a clear rule: we collect only what we need to operate safely and legally.

How We Use and Protect Your Data

Data Processors and Third Parties

We at s13 work with external processors to deliver our service. These include payment gateways, identity-verification providers, and cloud hosting services. We have data-processing agreements in place with each processor requiring them to protect your information and use it only for the purposes we specify. We do not authorize them to market to you or share your data with their own clients.

Our s13 servers may sit in jurisdictions outside Indonesia. This means your data may be stored and processed in countries with different privacy laws. By using s13, you consent to this cross-border transfer. We apply the same security standards regardless of server location.

Your Rights on s13

We at s13 recognize your right to access, correct, and request deletion of your personal data. If you want to review what we hold about you, contact our support team with your account reference. We will provide a summary of your data within a standard response window. If you identify inaccurate information—such as an incorrect address or phone number—we will update it promptly.

You may request deletion of your account and associated data on s13. We will anonymize or delete your information within the timeframe required by law, except where we must retain it for regulatory compliance or dispute resolution. We cannot delete transaction records that are part of our financial audit trail.

Data Retention and Account Closure

We retain your account data for as long as your account is active on s13. After you close your account, we keep transaction records and identity documents for a defined retention period to satisfy regulatory and anti-fraud requirements. We delete other personal information—such as device logs and browsing history—within a shorter window unless law requires longer retention.

If your s13 account is suspended due to suspected fraud or breach of terms, we may retain your data indefinitely for investigation and legal defense purposes.

Security Practices

We at s13 employ encryption, firewalls, multi-factor authentication, and regular security audits to protect your data. Our team access to sensitive information is logged and restricted to those who need it. We conduct vulnerability assessments and penetration testing to identify and fix weaknesses before they become exploits.

No security system is perfect. While we undertake to protect your information, we cannot guarantee absolute immunity from unauthorized access. If we discover a data breach on s13, we will notify you and relevant authorities within the timeframe required by law.

Cookies and Tracking

Our s13 platform uses cookies to maintain your login session, store your language preference, and measure how users navigate the site. We also use cookies from analytics providers to understand traffic patterns. These cookies do not identify you personally; they record only aggregate behavior. You may disable cookies in your browser settings, but this may limit your ability to use certain s13 features.

Contact and Updates

If you have privacy concerns or wish to exercise your rights on s13, email our support team or use the contact form on our platform. We maintain a privacy request log and respond to all inquiries. We update this policy from time to time to reflect changes in our practices or regulatory requirements. Material changes will be notified to your registered email address. Continued use of s13 after notification constitutes acceptance of the updated policy.

This privacy policy is effective as of the date shown on our website. We at s13 remain committed to transparent data handling and protecting your information as you use our platform across supported jurisdictions including Jakarta, Surabaya, Bandung, and other regions where our services are legally available.