s13Terms of Use
Our s13 platform operates under a set of terms that govern how we serve users, manage accounts, process payments, and settle disputes. We set out these conditions to ensure transparency and protect both your interests and ours. By accessing s13, you accept the terms below. If you do not agree with any part of them, you may not use our platform.
These terms cover account creation, deposit and withdrawal procedures, bonus eligibility, game rules, and our rights to enforce account security and compliance checks. We also outline what happens if disputes arise and how we handle your data. Our s13 platform is available only in jurisdictions where our services are legally permitted. You are responsible for verifying that access and use comply with your own location's applicable law.
We update these terms from time to time. Any material changes will be notified to your registered email. Continued use of s13 after such notice constitutes acceptance of the revised terms.
Account and User Responsibilities
Creating and Managing Your s13 Account
To open an account on s13, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We do not serve users in restricted territories. You are responsible for providing accurate personal information during account setup—your full name, date of birth, contact details, and address. False or misleading information may result in account suspension or termination.
Once your s13 account is created, you are responsible for maintaining the confidentiality of your login credentials. You must not share your password or allow others to access your account. If you suspect unauthorized access, notify our support team immediately. We will not be liable for losses incurred if you fail to secure your login details.
Verification and Document Requirements
Before your first withdrawal from s13, we require identity verification. This means you must provide a government-issued ID (KTP, passport, or driver's license) and a selfie holding the document. We perform this check to comply with anti-money-laundering regulations and to prevent fraud. Verification typically takes a few hours but may take longer if additional checks are needed.
During verification, you may be asked for supporting documents such as proof of address or bank statements. We handle all documents securely and retain them only for the duration required by law. We do not share your personal data with third parties except where required by law or to process your transactions.
Account Suspension and Termination
We reserve the right to suspend or terminate your s13 account if we suspect breach of these terms, fraudulent activity, money laundering, or violation of applicable law. Suspension means you cannot access your account; termination means permanent closure. If we suspect illegal activity, we may report it to the relevant authorities. You will be notified of suspension or termination and given an opportunity to respond, except where immediate action is necessary to prevent harm or comply with legal obligation.
Upon account termination, any balance remaining in your s13 wallet will be returned to your original deposit method within a standard processing window. We will not return funds to alternative payment methods or to third-party accounts.
Deposits, Withdrawals, and Bonus Terms
Accepted Payment Methods on s13
We accept deposits via six e-wallet channels—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—as well as bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. mobile banking and local payment deposits credit instantly. online payment works as a scan-and-pay option for quick top-ups. Bank transfers typically settle within one to two hours during business hours. Each payment method on s13 has its own transaction limits; you will see these displayed during deposit.
We do not accept deposits via credit card, cryptocurrency, or wire transfer. Deposits must come from an account registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension.
Our s13 Withdrawal Policy
Withdrawals on s13 are processed back to the payment method you used to deposit. If you deposited via e-wallet, your withdrawal goes to mobile banking. If you deposited via local payment virtual account, your withdrawal returns to your online payment account. We do not transfer withdrawals to alternative payment methods. This policy ensures traceability and prevents fraud.
Withdrawal requests are processed within standard banking windows. e-wallet and mobile banking withdrawals typically appear within minutes. Bank transfers may take a full business day. Withdrawals during banking holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may be delayed until the next business day. We do not charge withdrawal fees on s13; any fees charged are by your bank or e-wallet provider.
Bonus Terms and Eligibility
From time to time, we may offer promotional bonuses to new or existing users on s13. These bonuses have specific terms—such as minimum deposit amounts, wagering requirements, game restrictions, and expiry dates. When you accept a bonus on s13, you accept these conditions. Bonuses cannot be withdrawn as cash; they can only be used to place bets or entries on our platform.
We reserve the right to void or claw back any bonus if we suspect the offer was claimed fraudulently or in breach of the bonus terms. For example, if you claim a bonus and then immediately request a full withdrawal without playing through the required amount, we may cancel the bonus and forfeit the bonus funds.
Our s13 terms exist to protect you and us—clear rules ensure fair play, secure transactions, and compliance with the law.
Dispute Resolution on s13
If you believe an error has occurred on your s13 account—such as an incorrect settlement, a missing deposit, or an unexpected balance deduction—contact our support team with as much detail as possible. Include your account reference number, the date of the transaction, the amount, and a description of the issue. We will investigate within five business days and notify you of our findings.
If we confirm an error in your favor, we will credit your account immediately. If we cannot locate evidence of an error, we will explain our findings and maintain the account balance. You may request escalation to our management team if you disagree with our decision.
Jurisdiction and Applicable Law
Our s13 platform operates under the laws applicable to the jurisdictions we serve. We do not offer services in territories where online gaming is prohibited by local law. You are responsible for understanding and complying with the gaming regulations in your own location. We assume no liability for use of s13 in restricted jurisdictions.
Any disputes arising from your use of s13 are subject to our internal dispute resolution process first. If you remain unsatisfied after our review, further remedies may be available under your local jurisdiction's consumer protection or gaming regulations. We encourage users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to review their own regional gaming laws.
Limitation of Liability
We provide s13 on an "as-is" basis. We do not guarantee uninterrupted service, error-free operation, or that all features will always be available. We are not liable for losses arising from service interruptions, technical failures, or network issues beyond our reasonable control. We are also not liable for losses you incur as a result of your own actions—such as disclosing your password, accepting bets you do not understand, or violating these terms.
Your liability to us is limited to the amount of funds in your s13 account at the time of any claim.
Contact s13
If you have questions about these terms or need clarification on any s13 policy, contact our support team via email or the contact form on our platform. We respond to inquiries in English and aim to reply within 24 hours. For technical issues or account-specific concerns, include your account reference number so we can assist you faster.
These terms were last updated and apply to all users of s13. By continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.